Can I change my order once its confirmed?
Unfortunately we are unable to cancel or amend any orders once they have been placed.
What if the style or size I want is not available?
All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Typically within 2-4 working days (when ordered before 10:00am). Or sooner when you opt for same day delivery.
CAN I TRACK MY ORDER?
Yes, simply click on the 'track your order' link in the confirmation email you've received.
HOW MUCH IS DELIVERY?
Standard delivery cost is $4.00 (typically delivered within 2-3 working days) - free on orders over $60.
Same Day delivery cost is $18.00 (if order is placed before 10am Monday-Friday).
Please refer to our Delivery Options here.
HOW ARE ITEMS DELIVERED?
The precise timing of a delivery cannot be specified. The carrier will strieve to make deliveries happen between 9am-10pm. For more information, please visit Delivery Options here.
CAN I SHIP TO AN ALTERNATIVE ADDRESS, INCLUDING A WORK ADDRESS?
Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.
CAN MY ORDER BE SHIPPED ABROAD?
International shipment options are currently not available on Fitflop.com.my. We can only deliver to addresses located in Malaysia.
Returns & Refunds
IS IT FREE TO RETURN MY SHOES?
Sorry, return shipping fee is borne by the buyers if the products are on discounted price
WILL MY DELIVERY COST BE REFUNDED?
Sorry the Delivery Fee will incur for all delivered orders. Returns initiated by buyers after successful delivery are not eligible for shipping fee refund.
HOW WILL I BE REFUNDED?
An email will be sent to confirm your refund is in process. Please allow up to 10 days. We will refund the amount paid for the item to the original payment method.
HOW LONG DO I HAVE TO RETURN MY SHOES?
You can return any item for a refund within 14 days from the date you receive your order. Returned items must be unworn, in the original condition you received from us, and accompanied by original shoes box. Please refer to our Returns Policy for more information.
HOW CAN I ENSURE THAT MY FITFLOP SHOES ARE AUTHENTIC AND NOT COUNTERFEIT?
If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact us here.
I HAVE A PROBLEM WITH MY FITFLOP FOOTWEAR. WHAT SHOULD I DO?
If you bought your shoes from FitFlop.com.my, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If your item is faulty, please fill up the contact us form here.
WHAT DOES IT MEAN IF A PRODUCT IS A SALE OR CLEARANCE LINE?
We offer fantastic prices on our clearance lines and they are not eligible for returns. This does not affect your statutory rights.
CARING FOR YOUR SHOES
DO YOU SELL REPLACEMENT INSOLES OR LACES?
We do not currently sell replacement insoles or laces.
DO YOU OFFER A REPAIR SERVICE?
We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear.
WHAT IS THE BEST METHOD TO CLEAN AND PROTECT MY FITFLOP SHOES?
The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible.
*Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.
Technology & Foot Health
CAN I JOG/WORK OUT/CYCLE IN FITFLOP FOOTWEAR?
We recommend our footwear for daily walking/strolling/non-sport use.
CAN I WEAR ORTHOTICS IN FITFLOP FOOTWEAR?
We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.
COULD WEARING FITFLOP SHOES AGGRAVATE A HEALTH PROBLEM? WHAT SHOULD I DO IF THEY CAUSE DISCOMFORT?
If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.